Refund Policy
This draft policy should be adapted for your business model, target countries, and consumer law obligations.
Memberships
Memberships can be canceled at period end from the billing area. Refunds for already-billed periods are discretionary unless required by law or platform policy.
One-off digital unlocks
One-off purchases are generally non-refundable once access is delivered, except where the content is unavailable, misrepresented, duplicated, fraudulent, or where a refund is legally required.
Operational handling
Platform admins may issue refunds and record refund or dispute actions for audit purposes. Refund outcomes can affect creator ledger balances and future payouts.