This draft policy should be adapted for your business model, target countries, and consumer law obligations.
Memberships can be canceled at period end from the billing area. Refunds for already-billed periods are discretionary unless required by law or platform policy.
One-off purchases are generally non-refundable once access is delivered, except where the content is unavailable, misrepresented, duplicated, fraudulent, or where a refund is legally required.
Platform admins may issue refunds and record refund or dispute actions for audit purposes. Refund outcomes can affect creator ledger balances and future payouts.
